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The Even Realities App Cannot Detect or Find the R1 Ring - Connected Before

If your Even Realities app cannot find your R1 ring, please follow the instructions below to troubleshoot the issue:

To help us troubleshoot the issue, please try the following steps:
  1. Check the charging
Connect the charger to a power source and place the ring correctly on the charger for 10 minutes.
 
The indicator on the charger should light up for three seconds and turn off automatically when the charger is charged and the ring is placed correctly. This means that the charger and the ring are charged normally.
 
After charging, please try connecting again.
  1. Confirm the disconnection
Remove and forget the R1 from both the phone's Bluetooth settings and the Even Realities app account that were previously connected.
 

Please keep the ring on the charger while it is plugged into a power source until the indicator light turns on for three seconds and turns off automatically. 

Then, quickly tap the touch area 5 times to restart the ring. At the same time, please keep the ring and your phone away from other Bluetooth devices, and then try connecting again.

  1. Check the signal
Download the nRF Connect app and check whether the R1's Bluetooth signal can be detected.
  1. Drain the battery
Leave the ring unused for 3 days to completely drain the battery (you may place a wet tissue on the touch area to speed up the battery drain). Then, charge the ring for 10 minutes and try connecting again to check the result.
 
If the issue still persists, please provide us with the following information:
  1. The SN (serial number) of the ring and the Bluetooth device name (For example: EVEN R1_****).
  2. A video recorded from a vertical angle showing:
    • The status of the indicator on the charger when it is connected to a power source without the ring placed on it;
    • The status of the charger indicator on the charger and the status of the light at the inner ring after the R1 is placed correctly on the charger.
    • The restart process and the ring's status during the restart operation.
  3. A screenshot of the search results in the nRF Connect app.
  4. A screenshot of the connection result in the app, including whether any error code is displayed.