If Even AI does not recognize your voice and reports an error before you finish speaking, try a different phone network, such as switching between Wi-Fi and mobile data, and check the result.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- A video showing the app’s error message after you speak.
Contact us: https://www.evenrealities.com/contact