If Even AI wakes up but does not recognize speech, please contact us with the following information so we can investigate:
- Any troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- After the issue occurs while the glasses are connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
- A video showing the selected Speech Language and the app’s recognition and transcription results after you speak.
Contact us: https://www.evenrealities.com/contact