If you notice that you can no longer wake up Even AI by speaking "Hey Even", please follow the instructions below to troubleshoot the issue:
- Check the settings
Make sure that the "Hey Even" voice wake-up is enabled in the app.
- Test the glasses microphone
Use the Translate and Conversate features and select Glasses as the audio input source. Then, check whether the glasses' microphone is picking up audio properly and whether any content is displayed in the app and on the glasses.
- Change the voice source
Next, switch the audio input source to Phone and check whether audio is captured properly and whether any content is displayed in the app and on the glasses.
If "Hey Even" voice wake-up is enabled and the Glasses audio input source works properly in both the Translate and Conversate features, but the issue still persists, please provide the following information:
- The serial number (SN) of the glasses.
- Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs
- The date and time when the issue occurred.
- A video demonstrating the wake-up result of Even AI in both the app and the glasses when you say, "Hey Even."