If the health data from your R1 ring is not updating, follow these steps.
Check whether the data has not updated for more than 1 hour. Update the Even Realities App and R1 firmware to the latest versions and check the result.
If it has been more than 1 hour, leave the ring unused for 3 days to drain the battery completely. You may place a wet tissue on the touch area to speed up the drain. Charge the ring for 10 minutes, then try connecting again.
If it has been more than 1 hour and the issue persists after these checks, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- Which data is not updating, such as sleep, heart rate, or other health metrics.
- The date and time when the issue occurred.
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A photo of the sensor condition, similar to the example below.
If it has been 1 hour or less, note that the ring’s small battery capacity limits update frequency. Heart rate, step count, and calorie data update more frequently; other health metrics have update intervals longer than 1 hour.
Contact us: https://www.evenrealities.com/contact