If the health data from your R1 ring appears inaccurate, follow these steps.
Update the Even Realities App and R1 firmware to the latest versions and check the result.
Leave the ring unused for 3 days to drain the battery completely. You may place a wet tissue on the touch area to speed up the drain. Charge the ring for 10 minutes, then try connecting again.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After the issue occurs while the R1 ring is connected to the Even Realities App, upload the app logs. Follow How To Upload Logs.
- Which data is inaccurate, such as sleep, heart rate, or other health metrics.
- The date and time period during which the data was inaccurate.
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A photo of the sensor condition, similar to the example below.
Contact us: https://www.evenrealities.com/contact