If you notice that the health data detected via your R1 ring is not updated in a timely manner, please first confirm whether the data has not been updated for more than one hour.
- If yes, please provide the following information to the Even Realities Customer Support Team:
- The Bluetooth device name of the ring (EVEN R1_****).
- Upload the logs through the app after the R1 ring is connected and the issue has occurred. How To Upload Logs
- Kindly let us know which data is not updated in real time, such as sleep data, heart rate data, or any other health metrics.
- The date and time when the issue occurred.
- If not, please note that the ring has a very small battery capacity. Therefore, only heart rate, step count, and calorie data are updated more frequently. The update intervals for all other health metrics are longer than one hour.