If you notice that the health data detected via your R1 ring is inaccurate, please provide the following information to the Even Realities Customer Support Team:
- The Bluetooth device name of the ring (EVEN R1_****).
- Upload the logs through the app after the R1 ring is connected and the issue has occurred. How To Upload Logs
- Please let us know which data is inaccurate, such as sleep data, heart rate data, or any other health metrics.
- The specific date and time period during which the data was inaccurate.