If you notice that health data detected by your R1 ring is missing, could you please confirm whether the last connection between the Even Realities app and the R1 ring was within the past 48 hours?
- If yes, please provide the following information to the Even Realities Customer Support Team:
- The Bluetooth device name of the ring (EVEN R1_****).
- Upload the logs through the app after the R1 ring is connected to the app and the issue has occurred. How To Upload Logs
- Kindly let us know which data is missing, such as sleep data, heart rate data, or any other health metrics.
- The date and time when the issue occurred.
- If not, please note that the ring has limited onboard storage. If it has not been connected to the app for more than 48 hours, older data may be compressed and lose some precision.
In addition, please make sure the following options are enabled in the Privacy settings of the Even app.
To ensure that you receive complete and accurate health data, we recommend keeping your R1 ring connected to the app regularly.