This article provides troubleshooting steps for issues where EVEN AI activates normally but fails to recognize text.
To assist you more efficiently, please provide the following information so that we can investigate the issue further:
- The serial number (SN) of the glasses.
- Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs
- The date and time when the issue occurred.
- A video showing the selected "Speech Language" settings and the app's recognition and transcription results after you speak the voice content.
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