This article provides troubleshooting steps for cases where EVEN AI recognizes text correctly but returns an error before responding.
To assist more efficiently, please provide the following information so that we can investigate the issue further:
- The serial number (SN) of the glasses.
- Upload the logs after the glasses are connected to the Even Realities app and the issue has occurred. How To Upload Logs
- The date and time when the issue occurred.
- Photos showing the error message displayed and error code in the app and on the glasses.
Contact us here: https://www.evenrealities.com/contact