Update the Even Realities App to version 2.2.5 or later, then check whether a firmware update is available for your device.
If the latest firmware still cannot be detected and you cannot proceed with the update, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses. For R1, provide its Bluetooth device name (EVEN R1_****).
- A screenshot of the Device Information page.
- Upload the logs through the app after the issue occurs and tell us the exact time it occurred. Follow How To Upload Logs.
Contact us: https://www.evenrealities.com/contact