If tapping Continue after entering your email address does not respond, or the Even Realities App shows a login error such as Network Error or a HandshakeException, try the checks below.
If you are using cellular data, disable your VPN service and try logging in again using the same cellular network or another network.
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If you need to use Wi-Fi because cellular data is unavailable, temporarily turn off your network provider's Advanced Security feature, then try logging in again on the same Wi-Fi network as a quick test.
For example, in the Xfinity app, go to WiFi / Internet → Security → Advanced Security. Depending on the app version, it may appear under Overview → Internet Advanced Security.
- If you see Turn On or Enable, Advanced Security is likely off.
- If you see Turn Off, Disable, Advanced Security is on, Protected, or security activity, Advanced Security is likely on.
If possible, also check Security Activity / Alerts for Even-related domains such as api2.evenreal.co, evenreal.co, or evenrealities.com.
If login works after Advanced Security is turned off, this strongly suggests that the internet service provider's security filtering is blocking or resetting the connection.
If the issue persists, please provide the following information so we can investigate:
Your account information.
The exact time when the issue occurred.
A screenshot of the login screen with the issue.
A screenshot of the result when you open https://api2.evenreal.co/v2/g/check_app.
Your current location, such as your city and country, and the internet service provider for the cellular or Wi-Fi network you were using when the issue occurred.
Contact us here: https://www.evenrealities.com/contact