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G2 Glasses and R1 Ring Connected in the Even Realities App, Ring Unable to Control the Glasses

If your G2 Glasses and R1 Ring keep connected in the Even Realities App, but the ring is unable to control the glasses, please follow the instructions below to troubleshoot the issue:

 

Before troubleshooting, please make sure that the following conditions are met.
Both the app and the firmware are updated to the latest versions.
 
Please follow the instructions below to see if the issue will be resolved:
  1. Restart the devices

Restart both the glasses and the ring, and then check whether the ring can control the glasses properly.

To restart the G2 glasses, here are two methods to help you restart the glasses:

  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.

To restart the R1 ring, first connect the charger to a power source. The indicator light on the charger will turn on for three seconds and then turn off automatically.

Next, place the R1 ring correctly on the charger. The indicator light will turn on for another 3 seconds and then turn off automatically, indicating that both the charger and the ring are functioning normally.

After the indicator light turns off, quickly tap the touch area on the R1 ring five times to restart the ring.
  1. Remove and re-pair
In the Even Realities app, select Unpair & Remove for both the glasses and the ring. Then, forget the Bluetooth pairing records for both devices from your phone's Bluetooth settings and reconnect them. Following these steps, connect the R1 ring and G2 glasses to the app to check the results.
 
If the issue still persists, please provide us with the following information:
  1. The serial number (SN) of your G2 glasses and the Bluetooth device name (EVEN R1_****) of your R1 ring.
  2. Upload the logs through the app after the issue occurs. How To Upload Logs
  3. Let us know the exact time when the issue happened.