Skip to main content

G2 Glasses and R1 Ring Disconnected in the Even Realities App, Ring Unable to Control the Glasses

If the Even Realities App reports that the G2 glasses and R1 ring have become disconnected and the ring can no longer control the glasses, please follow the instructions below to troubleshoot the issue:

 

Before troubleshooting, please make sure that the following conditions are met.
Both the app and the firmware are updated to the latest versions.
 
Please follow the instructions below to troubleshoot the issue:
  1. Reduce possible sources of interference
If the R1 ring was previously connected to another phone or pair of glasses, please move the ring away from those devices and turn off Bluetooth on the previously connected phone.
 
Keep only the current ring, the glasses you want to connect to, and your current phone nearby. Then, reconnect the devices and check the result.
  1. Adjust the ring mode
Turn off Low Power Mode for the ring in the app, set your preferred wearing hand in the Hand selection, and then check if the issue can be resolved.
  1. Restart the glasses
If the issue persists, please restart the glasses via the temples or the charging case.
 
Here are two methods to help you restart the glasses:
  • Method 1 - Touchpads: Rapidly tap the touchpads on both temples five times. You will hear a prompt sound indicating that the glasses have restarted.
  • Method 2 - Charging case: Place the glasses correctly into the charging case and connect the case to a power source. Then, unplug and reconnect the power cable to the charging case rapidly three times within seven seconds. If the indicator light alternately blinks white and orange, it means that the glasses have restarted successfully.
  1. Remove and re-pair
In the app, select Unpair & Remove for both the glasses and the ring. Then, forget the Bluetooth pairing records for both devices from your phone's Bluetooth settings and reconnect them to check the result.
 
If the issue still persists, please provide us with the following information:
  1. The SN (serial number) of your glasses and the Bluetooth device name (EVEN R1_****) of your R1 ring.
  2. Upload the logs through the app after the issue occurs. How To Upload Logs
  3. The exact time when the issue occurred.

Related articles