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G2 Glasses Frequently Display “Disconnected from Ring”

If your G2 glasses frequently display the message “Disconnected from Ring,” please follow the instructions below to troubleshoot the issue:

 

Before troubleshooting, please make sure that the following conditions are met.
Both the app and the firmware are updated to the latest versions.
 
Please follow the instructions below to troubleshoot the issue:
  1. Adjust the ring mode
Turn off Low Power Mode for the ring in the app.
  1. Set the wearing hand
Set the wearing hand for the ring in the app, and then observe whether the issue still occurs.
 
If the issue still persists, please provide us with the following information:
  1. The SN (serial number) of your G2 glasses and the Bluetooth device name (EVEN R1_****) of your R1 ring.
  2. Upload the logs through the app after the issue occurs and let us know the exact time when the issue happened. How To Upload Logs