If G2 frequently shows “Disconnected from Ring,” follow these steps.
Update the app and device firmware. Make sure the Even Realities App and device firmware are updated to the latest versions.
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Turn off Low Power Mode. Turn it off for R1 in the app.
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Set the wearing hand. Set the correct wearing hand for R1 in the app, then check the result.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- Upload the logs through the app after the issue occurs and tell us the exact time it occurred. Follow How To Upload Logs.
Contact us: https://www.evenrealities.com/contact