If the number or content of the notifications displayed on the left and right sides is inconsistent, please follow the instructions below to troubleshoot the issue:
Open the Notification on the glasses using either the touchpad on the temple or the touch area on the R1 ring. Then, tap the touchpad or the touch area on the R1 ring to mark all notifications as read to clear them. After that, please observe whether the issue is resolved.
If the issue still persists after troubleshooting, please provide the following information:
- The serial number (SN) of the glasses.
- After the issue occurs while the glasses are connected to the app, please upload the app logs. How To Upload Logs
- If possible, please turn off Wear Detection in the app and take two photos showing the number of notifications displayed on both the left and right lenses, and then share the photos with us.
Contact us here: https://www.evenrealities.com/contact