If your G2 glasses cannot receive or display any notifications, please follow the instructions below to troubleshoot the issue and provide the requested information:
- Check the permissions on your phone: check whether your phone has granted the necessary permissions to the Even Realities app. In your phone's system settings, please ensure that notification permissions for the target app are enabled. Take iOS phone system as an example, the "Show Previews" should be selected as "Always":
- Check the permissions in your app: verify that the target app selected under Notification in your Even Realities is correct. Then, turn the Notification switch off and back on again.
- Check the connection: If the issue occurs again, please confirm whether your phone has previously been connected to another pair of glasses.
- If yes, please go to your phone's Bluetooth settings and forget all previously paired glasses.
- Keep your phone away from the other glasses, then unpair the affected glasses in the app and reconnect them. After reconnecting, please check whether the issue occurs again.
- Remove and Re-pair: Perform "Unpair & Remove" in the app, reconnect the glasses, and observe the result.
If the issue still persists, please provide the following information:
- The serial number (SN) of the glasses.
- After the glasses are connected to the app and the issue occurs again, upload the logs through the app and let us know the approximate time when the issue occurred. How To Upload Logs
- Screenshots of the Notification settings in the app and the app permission settings on your phone.
- Please confirm whether your phone can receive notification pop-ups normally.
Contact us here: https://www.evenrealities.com/contact