If R1 cannot control G2 although the app does not indicate a disconnection between them, follow the steps below.
- Update the app and device firmware. Make sure the Even Realities App and device firmware are updated to the latest versions.
- Place the ring on a table and leave it still for 30 seconds.
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Restart both devices. Rapidly tap both G2 touchpads five times.
Place the ring correctly on the powered charging dock. Wait until the indicator turns on for 3 seconds and then turns off automatically. Quickly tap the touch area on the ring five times to restart it. Three flashes from the light inside the ring indicate a successful restart.
Reconnect both devices to the Even Realities App and check the result.
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Remove and re-pair if the issue persists. Select Unpair & Remove for both devices in the Even Realities App. Forget both pairing records in your phone’s Bluetooth settings, then reconnect both devices to the app.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- The Bluetooth device name of your R1 ring (EVEN R1_****).
- After both devices are connected to the app and the issue occurs again, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
Contact us: https://www.evenrealities.com/contact