If R1 responds to gestures but recognition is inaccurate or slow, follow the steps below.
- Check whether your R1 ring has the latest firmware. If an update is available, update the ring and check whether the issue persists.
- Place the ring on a table and leave it still for 30 seconds.
If the issue persists, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- A video showing your gesture on the ring’s touch area and the corresponding changes on the glasses interface displayed in the app.
- After R1 is connected to both the app and the glasses and the issue occurs again, upload the app logs. Follow How To Upload Logs.
- The date and time when the issue occurred.
Contact us: https://www.evenrealities.com/contact