If one area of your Even R1 TouchPad does not respond as expected, follow the steps below to test it and record a short video:
- Identify the area of the TouchPad where you are experiencing the issue.
- Cover the Touchpad areas that work normally with a cloth, leaving only the affected area uncovered.
- Record a video while testing single taps, double taps, and swipes separately on the uncovered area.
Watch the example video below to see what to include in your recording.
After completing the test, send the following information to our Support team:
- Your ring size and serial number (SN).
- The specific Touchpad area where the issue occurs.
- Your test video.
- The result of each gesture: single tap, double tap, and swipe. Let us know whether each gesture works as expected in the tested area.