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G2 Charging Error

G2 Cannot Charge

Issue

Your G2 glasses cannot charge or the charging process fails.

Troubleshooting

  1. Use a dry glasses cleaning cloth to wipe the metal charging contacts on both ends of the G2.

  2. Remove the temple sleeves (if installed).

  3. Check whether the G2 is placed correctly in the case. Ensure the nose pad bracket is not protruding; try taking the glasses out and reseating them.

    img_v3_0210a_808f707c-8142-4f1a-b9d8-eec24b48d82g.jpg

  4. Try using a different power source and charging cable (preferably the original cable or a standard phone charger).

  5. Restart the glasses and try again.

How to restart the glasses

Option 1: Restart with the charging case (Recommended)

  1. Put the glasses in the charging case and make sure the charging contacts are aligned properly.

  2. Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds. You will hear a beep sound indicating a successful restart.

  3. Remove the glasses and try connecting again.

Option 2: Restart with touch controls

  1. Double-tap the TouchPad to wake the glasses.

  2. Quickly tap both temples 6 to 9 times. You will hear a beep sound indicating a successful restart.

  3. Important: Both the left and right temples must be tapped. If only one side is tapped, the restart may not complete successfully.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • Please confirm whether the device has been exposed to cleaning agents, rain, saunas, or any other liquid substances.

  • A complete screen recording/video of the restart process, along with a screenshot of the App home screen after reconnecting.

  • A video showing the charging process, specifically:

    • The indicator light status when the case is plugged into power.

    • The indicator light status when the glasses are placed into the plugged-in case.

  • If the glasses still have battery and can connect to the App, let us know if the battery level changes in the App during your charging attempts.

    image - 2026-04-10T191142.008.png

  • Close-up photos of the metal charging pins inside both sides of the charging case.

  • Photos of the glasses with the temples fully unfolded and fully folded.

    img_v3_02up_b12a708c-c764-4704-bafb-7696a3a1c43g.jpgimage - 2026-04-10T191149.974.png

    img_v3_02v8_4f2a6fc4-372b-4ff8-b964-b2567da3834g.jpg

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

Battery Level Shows as "-" in App

Issue

You are experiencing a charging issue, and while the glasses are connected, the battery level in the Even App displays as a dash ("-"). You can ignore any other prompts or statuses in the App when this occurs.

image - 2026-04-10T191201.255.png

Troubleshooting

  1. Make sure your Even App is updated to the latest version.

  2. Restart the glasses and try again.

How to restart the glasses

Option 1: Restart with the charging case (Recommended)

  1. Put the glasses in the charging case and make sure the charging contacts are aligned properly.

  2. Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds. You will hear a beep sound indicating a successful restart.

  3. Remove the glasses and try connecting again.

Option 2: Restart with touch controls

  1. Double-tap the TouchPad to wake the glasses.

  2. Quickly tap both temples 6 to 9 times. You will hear a beep sound indicating a successful restart.

  3. Important: Both the left and right temples must be tapped. If only one side is tapped, the restart may not complete successfully.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • A complete screen recording/video of the restart process, along with a screenshot of the App home screen after the restart.

  • Device serial number (SN)

  • Even app account

  • The exact date and time when the issue occurred

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

Charging Case Indicator Stays Solid Orange

Issue

When placing the glasses in the charging case, the indicator light stays solid orange and does not turn off or behave normally.

Troubleshooting

  1. Observe the indicator light behavior while the charging case is connected to a power cable.

  2. Unplug the power cable and observe if the indicator light returns to normal behavior (turning on and then turning off).

  3. Ensure the glasses are making good contact with the metal pins inside the case.

  4. If the glasses can still connect, open the Even App home screen and check if the battery percentage actually increases while charging.

  5. Restart the charging case: Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds to see if it resets the light logic.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • Background context (e.g., did this happen suddenly, or immediately after a firmware update?).

  • The difference in the indicator light's behavior when the case is plugged in versus unplugged.

  • Whether the battery percentage in the App actually increases over time.

  • A short video showing the abnormal indicator light (including the change before and after plugging/unplugging the cable).

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

Charging Case Indicator Flashes Orange and White

Issue

During charging, the charging case indicator flashes alternating orange and white, or flashes orange despite normal charging attempts.

Troubleshooting

  1. Use a dry glasses cleaning cloth to wipe the metal charging contacts on both ends of the G2.

  2. Remove the temple sleeves (if installed).

  3. Check whether the G2 is placed correctly in the case. Ensure the nose pad bracket is not protruding; try taking the glasses out and reseating them.

    img_v3_0210a_808f707c-8142-4f1a-b9d8-eec24b48d82g.jpg

  4. Restart the charging case: Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • A video showing the abnormal flashing of the charging case indicator.

  • Close-up photos of the metal charging pins inside both sides of the charging case.

  • Photos of the glasses with the temples fully unfolded and fully folded.

    img_v3_02up_b12a708c-c764-4704-bafb-7696a3a1c43g.jpg

    image - 2026-04-10T191149.974.png

    img_v3_02v8_4f2a6fc4-372b-4ff8-b964-b2567da3834g.jpg

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

"Glasses Not Placed Correctly" Prompt (Disappears When Removed)

Issue

When placing the G2 in the charging case, the App continuously prompts "Glasses not correctly placed in the charging case." The prompt disappears once you take the glasses out.

img_v3_02vp_ecc8929a-2570-4d9d-97b2-8af273e6f76g.jpg

Troubleshooting

  1. Observe the indicator light when placing the glasses in the case. Note whether the light stays on for 3 seconds and turns off normally, or if it flashes continuously.

  2. Use a dry glasses cleaning cloth to wipe the metal charging contacts on both ends of the G2.

  3. Remove the temple sleeves (if installed) and ensure the nose pad bracket is not protruding. Reseat the glasses in the case.

  4. Restart the charging case: Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • A screenshot of the App home screen showing the prompt.

  • Device serial number (SN)

  • The exact date and time when the issue occurred

  • Close-up photos of the metal charging pins inside both sides of the charging case.

  • Photos of the glasses with the temples fully unfolded and fully folded.

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

"Glasses Not Placed Correctly" Prompt (Persists When Removed)

Issue

When placing the G2 in the charging case, the App continuously prompts "Glasses not correctly placed in the charging case." However, the prompt does not disappear even after you take the glasses out.

img_v3_02vp_ecc8929a-2570-4d9d-97b2-8af273e6f76g.jpg

Troubleshooting

  1. Make sure your Even App and Firmware are updated to the latest version.

  2. Restart the glasses and try again.

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • A short video showing your troubleshooting process (including placing the glasses in the case, the indicator light, the waiting process of closing/opening the lid, and the persistent prompt on your phone screen).

  • Device serial number (SN)

  • Even app account

  • The exact date and time when the issue occurred

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact

App Shows Glasses Still in Charging Case

Issue

You have already removed the glasses from the charging case, but the App still displays an image indicating the glasses are in the case, and the status has not synced.

Troubleshooting

This usually happens if the glasses are removed too quickly after opening the lid. Please follow these exact steps to reset the status:

  1. Place Back: Put the glasses back into the charging case.

  2. Close & Wait: Close the charging case lid completely and wait for about 2 seconds.

  3. Open & Wait: Open the charging case lid and wait for another 2 seconds.

  4. Remove: Take the glasses out normally and check if the App status has successfully updated to "In Use".

Still Need Help?

If the issue persists, please contact us and provide the following information:

  • A short video showing your complete troubleshooting process (including putting the glasses back, waiting, removing them, and showing the unsynced status on your phone screen).

  • Device serial number (SN)

  • Even app account

  • The exact date and time when the issue occurred

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

Contact us here: https://www.evenrealities.com/contact
 

 

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