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G2 Screen Malfunction

Single-Side Display Issue

Issue 

During normal use, only one lens displays content properly, while the other side is blank, black, flickering, or otherwise abnormal.

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Troubleshooting

  1. Double-tap the TouchPad to check whether the screen lights up and if you can control/switch the display.

  2. Place the glasses in the charging case to check whether they charge normally.

  3. Restart the glasses and try again.

How to restart the glasses

Option 1: Restart with the charging case (Recommended)

  1. Put the glasses in the charging case and make sure the charging contacts are aligned properly.

  2. Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds.

  3. Remove the glasses and try connecting again.
Option 2: Restart with touch controls

  1. Double-tap the TouchPad to wake the glasses.

  2. Quickly tap both temples 6 to 9 times.

  3. Important: Both the left and right temples must be tapped. If only one side is tapped, the restart may not complete successfully.

Still Need Help? 

If the issue persists, please contact us and provide the following information:

  • Please confirm whether the device has been exposed to cleaning agents, rain, saunas, or any other liquid substances.

  • Please test by closing one eye at a time to confirm whether the content displays properly on each side individually.

  • Device serial number (SN)

  • Even app account

  • The exact date and time when the issue occurred

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

  • A photo or short video showing the display issue 

Contact us here: https://www.evenrealities.com/contact

No Content Displayed on Glasses

Issue 

Your G2 connects successfully, but the lenses do not display any visual content at all.

Troubleshooting

  1. Check whether Silent Mode (Do Not Disturb) is enabled. Long-press both TouchPads simultaneously for 1 second to turn it off, or check the Even app home screen to ensure it is disabled.

  2. Check your settings in the app to see if Wearing Detection is enabled, and try turning it off.

  3. Place the glasses in the charging case to check whether they charge normally.

  4. Restart the glasses and try again.

How to restart the glasses

Option 1: Restart with the charging case (Recommended)

  1. Put the glasses in the charging case and make sure the charging contacts are aligned properly.

  2. Using a plugged-in/powered charging cable, plug and unplug it from the case 3 times quickly within 7 seconds.

  3. Remove the glasses and try connecting again.

Option 2: Restart with touch controls

  1. Double-tap the TouchPad to wake the glasses.

  2. Quickly tap both temples 6 to 9 times.

  3. Important: Both the left and right temples must be tapped. If only one side is tapped, the restart may not complete successfully.

Still Need Help? 

If the issue persists, please contact us and provide the following information:

  • Device serial number (SN)

  • Even app account

  • The exact date and time when the issue occurred

  • App logs (If your device is able to connect, please ensure it is successfully connected before uploading. If it cannot connect, proceed to upload the logs directly within the App).

  • A screenshot of your Even app home screen (to verify the Silent Mode status)

  • A photo or short video showing the glasses display issue 

Contact us here: https://www.evenrealities.com/contact

 

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