When troubleshooting an issue, we may ask you to share device or app information. The images below show where to find the requested details.
Even Realities App information
G2 information
You can find the G2 serial number (SN) in the Even Realities App or on the outer packaging.
Find the serial number (SN) in the Even Realities App
Find the serial number (SN) on the outer packaging
Find the firmware version
R1 information
Find the Bluetooth name or Bluetooth MAC in the Even Realities App
If your R1 cannot connect and this information is unavailable in the app, use the serial number (SN) on the outer packaging instead.