If you notice that the Even Realities App does not show a disconnection issue between the G2 Glasses and R1 Ring, but the ring cannot control the glasses, please follow the instructions below to troubleshoot the issue:
Before troubleshooting, please make sure that the following conditions are met.
Both the app and the firmware are updated to the latest versions.
Please follow the steps below to troubleshoot the issue:
- Restart the devices
Glasses: restart the glasses by quickly tapping the touchpads on both temples five times.
Ring: place it on the powered charging dock and the dock connects to a power outlet, and then wait until the indicator light turns on for 3 seconds and turns off automatically. Then, quickly tap the touch area on the ring five times to restart the ring.
If the light inside the ring flashes three times, the restart is successful.
Afterward, reconnect both devices to the Even Realities app and check whether the issue persists.
- Remove and re-pair
If the issue persists, select Unpair & Remove for both the glasses and the ring in the app. Then, go to the Bluetooth settings in your phone system to forget the pairing record for both devices.
Next, reconnect the glasses and the ring to the app and observe the results.
If the issue still persists, please provide the following information:
- The serial number (SN) of the glasses and the Bluetooth device name of the ring (EVEN R1_****).
- Upload the logs through the app after both devices are connected to the app and the issue has recurred. How To Upload Logs
- The date and time when the issue occurred.
Contact us here: https://www.evenrealities.com/contact