Q: Do you have an officially refurbished or pre-owned program?
A: Not at the moment.
Q: Can I buy G1 Glasses on second-hand marketplaces like eBay or Other Marketplace?
A: Thank you for your interest in G1 Glasses! For the best and most secure experience, we highly recommend purchasing directly from our official website or an authorized retailer. This is the only way to guarantee you receive a brand-new, genuine product with full manufacturer warranty and dedicated customer support.
We understand that alternative marketplaces exist. If you are considering purchasing a pre-owned pair of G1 Glasses, please be aware that our standard limited warranty is typically non-transferable and remains with the original purchaser.
However, to support our community of users, we can facilitate a one-time warranty transfer:
- The original owner (first purchaser) must contact our Support team directly to initiate a warranty transfer request on your behalf.
- Once validated and approved, the warranty can be officially registered under your name for the remainder of its term.
This process ensures you can access support and potential warranty services down the line.
Q: Does a pre-owned G1 Glasses unit come with an official warranty?
A: Thank you for choosing G1. Our standard warranty policy generally applies only to the original first purchaser. For pre-owned products, to protect your rights, the original owner (first purchaser) must contact our customer support team to initiate a warranty transfer request.
Once the transfer is successfully processed, we will be happy to register your information and extend the remaining warranty coverage to you, making you eligible for official warranty support.
Q: What if I genuinely cannot get in touch with the original owner?
A: We completely understand the difficulty you're facing. In such cases, whether we can assist you depends on the specific issue you're experiencing:
- If your device has a product quality issue: Please provide us with the product’s serial number (SN). We will use this to review the device’s information and initiate a special review process. If approved, we will do our best to arrange an appropriate solution.
- Please note: This special assistance is subject to internal review and does not guarantee exactly the same terms as the original warranty.
- For non-quality-related issues (e.g., account transfers, software activation, etc.): Unfortunately, these services are typically tied strictly to the original purchaser’s account. To ensure account security and privacy, we must have the original owner verify their identity before proceeding. Therefore, we still strongly recommend trying to contact them through the second-hand platform.
If you're ultimately unable to reach the original owner, we advise you to contact the customer support of the platform where you made the purchase (e.g., eBay, Facebook Marketplace), explain the situation, and seek assistance. Platforms usually have dispute resolution mechanisms in place to protect buyers.
We apologize for any inconvenience this may cause. We always recommend purchasing through official channels to ensure a complete and worry-free ownership experience.
Q: How is the warranty period calculated for pre-owned glasses?
A: The warranty period for our glasses commences on the delivery date of the product as recorded in the original order (i.e., the initial purchase transaction made by the first owner through our official channels).
Q: What should I do if I want to sell my pre-owned G1 Glasses?
A: We recommend taking the following steps to ensure a secure and transparent transaction:
- Fully reset the device and unpair the glasses from all previously connected devices and accounts.
- Keep the original proof of purchase to provide to the buyer.
- Clearly describe the device's condition, usage history, and any remaining warranty period in your product listing.
- After the sale, please contact our customer support as soon as possible to initiate a warranty transfer to the new owner.