G2 Touch Controls Are Unresponsive or Not Sensitive Enough

If your G2 touch controls are unresponsive or not sensitive enough, follow these checks.

1. Identify whether the issue affects the left temple, right temple, or both.

2. Identify the affected gesture:

   • Single tap
   • Double tap
   • Long press
   • Swipe up or down
   • Five taps to restart
   • Another gesture

3. Check whether the issue happens only in a particular feature, such as Dashboard, Teleprompt, Menu, or Even AI, or across all functions.

4. Check for obstructions such as hair or sweat. Clean and dry the touchpad, then try tapping or swiping again.

5. Restart the glasses through the touchpads or charging case and check the result.

If the issue persists, please contact us with the following information so we can investigate:

• The troubleshooting steps you have already tried.
• The serial number (SN) of your G2 glasses.
• The date and approximate time when the issue occurred.
• Upload the app logs while the glasses are connected to the Even Realities App. Follow How To Upload Logs.
• A video showing the issue while using the touchpad.
• Photos of both temples in the folded and unfolded positions. Refer to How to Take Photos of Your G2 Temples for Troubleshooting.

Contact us: https://www.evenrealities.com/contact