If voice features such as Even AI, Conversate, or Translate do not recognize or display text correctly when using the glasses’ microphone, follow these steps.
Test another voice feature. In Conversate or Translate, select Glasses as the audio input source. Check whether the app and glasses show recognized text. The audio input source cannot be changed for Even AI.
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Test the phone microphone. Switch the input source to Phone in Conversate or Translate and check whether recognized text appears.
Restart and retry. Quickly tap both touchpads five times to restart the glasses. A beep a few seconds later indicates a successful restart. Force close the app and reopen it. Retry Even AI, and test Conversate and Translate with both the Glasses and Phone input sources.
If the phone microphone works but the glasses microphone does not, or neither input source works, please contact us with the following information so we can investigate:
- The troubleshooting steps you have already tried.
- The serial number (SN) of your G2 glasses.
- The date and time when the issue occurred.
- After the glasses are connected to the app and the issue occurs again, upload the app logs. Follow How To Upload Logs.
- If possible, a video showing the app’s recognition and transcription results with both input sources.
Contact us: https://www.evenrealities.com/contact