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R1 Health Data Issues

This article is intended to help troubleshoot R1 health data issues, such as missing, inaccurate, or delayed health data.

please confirm whether the last connection between the Even Realities app and the R1 ring was within the past 48 hours?
 
If yes, please provide the following information to help us investigate the issue further so that we can resolve it as quickly as possible:
  1. The Bluetooth device name of the ring (EVEN R1_****).
  2. Upload the logs through the app after the R1 ring is connected to the app and the issue has occurred. How To Upload Logs
  3. Kindly let us know which data is missing, such as sleep data, heart rate data, or any other health metrics.
  4. The date and time when the issue occurred.
  5. The specific date and time period during which the data was inaccurate.
  6. Please let us know which data has problem such as sleep data, heart rate data, or any other health metrics.

If not, please note that the ring has limited onboard storage. If it has not been connected to the app for more than 48 hours, older data may be compressed and lose some precision.