Skip to main content

R1 Touch Control Issues

This article provides troubleshooting steps for R1 touch control issues.

Before troubleshooting, please make sure that the following conditions are met.
Both the app and the firmware are updated to the latest versions.
 
Please follow the steps below to troubleshoot the issue:
  1. Restart the devices
Glasses: restart the glasses by quickly tapping the touchpads on both temples five times.
 
Ring: place it on the powered charging dock and the dock connects to a power outlet, and then wait until the indicator light turns on for 3 seconds and turns off automatically. Then, quickly tap the touch area on the ring five times to restart the ring.
 
If the light inside the ring flashes three times, the restart is successful.
 
if those troubleshoot can not make the R1 work properly please contact us and provide the following information:
 
  1. Please send us a video showing the gesture you are attempting to use to control the glasses through the touch area on the ring, along with the corresponding changes on the glasses interface displayed in the app.
  2. Upload the logs through the app after the R1 ring has been connected to both the app and the glasses, and the issue has reoccurred. How To Upload Logs
  3. The date and time when the issue occurred.