At Even Realities, we aim to provide a seamless and transparent order management experience. Whether you’re placing a new order or managing an existing one, we’re here to assist you every step of the way. Below, you’ll find all the information you need to manage your order with us.
Tracking your order
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Order processing
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After your order is confirmed, we begin processing it immediately. This stage includes verifying your customization options and preparing your glasses for shipping.
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Shipment notification
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When your order is shipped, you will receive a notification email with tracking information. Use this information to monitor the status of your delivery.
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Track your package
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You can track your package by entering the provided tracking number on the shipping carrier’s website. This will give you real-time updates on the location and expected delivery date of your order.
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Managing your order
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Order modifications
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If you need to make changes to your order after placing it, please contact our customer service team as soon as possible. We will do our best to accommodate your requests, though changes may not be possible once the order has entered the shipping phase.
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Canceling an order
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To cancel an order, contact our customer service team immediately. If your order has not yet been processed or shipped, we can cancel it and issue a full refund. Once the order has shipped, our standard return policy will apply.
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Updating shipping information
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If you need to update your shipping address or other details, please reach out to us promptly. Changes can be made if your order is still in the processing stage.
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