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Known Issues

 
Check out the following list to see if any issues with your G1 or Even Realities App are already on our radar. Our team reviews and updates this list weekly. Fixed issues will be removed after six months. Where applicable, you can also find potential workarounds in the table. To quickly locate a specific issue, you can use the search function in your browser.
 

Use the statuses below as a reference.

Open: the issue is either new or our team is actively working on a fix.
Fixed: the issue has been resolved.
 

Open Issues

Issue No.
016
Title
Higher-than-expected phone battery consumption
Affecting
All users
Status
Open
Description
Under certain conditions, the app may exhibit higher-than-expected phone battery consumption.
Reporting Date
16/03/2025
 
 

Fixed Issues

Issue No.
015
Title
Unable to page-turn using Bluetooth teleprompter
Affecting
All users
Status
Fixed
Description
After purchasing a Bluetooth teleprompter through unofficial channels and connecting it to my phone, I launched the Teleprompt function but found the page-turn feature unresponsive.
Solution

External Bluetooth prompters or page-turners work as follows:​​
When pressing the previous/next page buttons, the device sends ​volume up/down​ commands to the phone. ​Even App​ then converts these volume key events into ​previous/next page​ commands.

Therefore, a simple way to check if a page-turner is compatible with ​Even G1​ is:

  1. Open a ​music app​ on your phone and play a song.
  2. ​Lock the screen, then press the previous/next buttons on the page-turner.
  3. Observe if the ​music volume changes.
    • ​If the volume changes, the page-turner is compatible with Even G1.
    • ​If not, it may not support the required HID (Human Interface Device) commands.
Reporting Date
11/03/2025

 

Issue No.
014
Title
Different display between left and right
Affecting
All Users
Status
Fixed
Description
Occasionally, the notification count may differ between left and right eye displays.
Solution

This typically occurs when the glasses reconnect after being re-donned, restarted, or encountering an abnormal disconnection. If one side (left or right) establishes the connection first and receives notifications during this process, it can cause the mismatch. The issue can be resolved by viewing and clearing all pending notifications.
Reporting Date
27/02/2025

 

Issue No.
013
Title
Android background app process termination
Affecting
Some Android phones with limited RAM capacity
Status
Fixed
Description
If the app is not used for a period of time, the glasses will disconnect from the phone. When reopening the app from the background, it will reload instead of resuming.
Solution

Android devices with limited RAM are particularly prone to this issue. Recommended solutions:​​

- ​Lock Even App in background process management​ to prevent system termination.

- Enable "Allow background usage"​​ for Even App in system battery settings.
Reporting Date
16/02/2025

 

Issue No.
012
Title
QuickNote data may disappear occasionally
Affecting
All users
Status
Fixed
Description
After creating a note using the QuickNote feature and closing the Even Realities App, the note may occasionally disappear upon reopening the app.
Solution
This issue has been resolved with update of App V1.3.6, as well as all subsequent updates.
Reporting Date
11/02/2025

 

Issue No.
011
Title
The UI ratio of the app is not optimized for foldable Android phones
Affecting
Foldable Android phones
Status
Fixed
Description
 
The app's user interface (UI) ratio is not optimized for the inner screen of foldable Android phones, making the app unusable.
Solution
This issue has been resolved with update of App V1.3.3, as well as all subsequent updates.
Reporting Date
15/10/2024

 

Issue No.
010
Title
Voice breaking and noice in the playback of the voice recording in QuickNote
Affecting
Android users on some device models
Status
Fixed
Description
After using the QuickNote feature and successfully transcribing the voice recording, there is noticeable lag or noise during audio playback.
Solution
This issue has been resolved with update of App V1.3.3, as well as all subsequent updates.
Reporting Date
12/10/2024

 

Issue No.
009
Title
Notifications for read messages on phone still appear on glasses
Affecting
All users
Status
Fixed
Description
Notifications for messages that have already been read on the phone continue to appear on the glasses.
Solution
This issue has been resolved with update of App V1.4.0, as well as all subsequent updates.
Reporting Date
30/09/2024
Issue No.
008
Title
Left and right displays are not synchronized when using Even AI and Navigate
Affecting
All users
Status
Fixed
Description
When using Even AI and Navigate, the left and right displays on the glasses are not synchronized. This includes unsynchronized display when flipping through AI answers across multiple pages, and when switching between HeadUp mode and looking straight forward in Navigate.
Solution
This issue has been resolved with update of App V1.4.0, as well as all subsequent updates.
Reporting Date
14/09/2024

 

Issue No.
007
Title
Duplicate notifications for certain applications
Affecting
All users
Status
Fixed
Description
For certain applications, such as Google Keep, notifications are duplicated or sometimes appear multiple times on the glasses.
Solution
This issue has been resolved with update of App V1.3.0, as well as all subsequent updates
Reporting Date
14/09/2024

 

Issue No.
006
Title
Accuracy of weather information
Affecting
All users
Status
Fixed
Description
The weather information provided by the app may not accurately reflect the current local weather conditions.
Solution
This issue has been resolved with update of App V1.3.7, as well as all subsequent updates
Reporting Date
07/09/2024

 

Issue No.
005
Title
Time format not adapted for all features
Affecting
All users
Status
Fixed
Description
Switching between different time formats is not fully supported across all features.
Solution
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
Reporting Date
07/09/2024

 

Issue No.
004
Title
Bluetooth disconnection
Affecting
All users
Status
Fixed
Description
Some users may experience occasional Bluetooth disconnections while using the G1 glasses.
Solution
  1. Automatic Reconnection: After launching the app, it should automatically reconnect to the glasses. This issue has been resolved with update of App V1.4.0 and firmware V1.4.0, as well as all subsequent updates.
  2. Manual Reconnection: If the app fails to reconnect automatically, unpair and re-pair the glasses:
  • Navigate to My G1 → Device Info → Unpair G1.
  • In your phone’s Bluetooth settings, select the glasses and choose "Forget This Device" before re-pairing.
  1. Restart the Glasses: In the app, go to the top right corner of the home page, then select Settings → Reset Options → Quick Restart.
Reporting Date
07/09/2024

 

Issue No.
003
Title
HeadUp angle settings are not taking effect.
Affecting
All users
Status
Fixed
Description
 
During the onboarding process, the HeadUp angle settings are not being saved, causing the HeadUp angle settings not taking effect.
Solution
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
Reporting Date
04/09/2024

 

Issue No.
002
Title
Unable to receive messages
Affecting
All users
Status
Fixed
Description
Despite notification authorization being enabled, G1 glasses do not display notifications when messages are received on the phone.
Solution
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
Reporting Date
04/09/2024

 

Issue No.
001
Title
Charging issue
Affecting
All users
Status
Fixed
Description
The charging case would occasionally fail to charge the glasses.
Solution
This issue has been resolved with the release of the V1.2.9 firmware and V1.2.9 app update.
Reporting Date
04/09/2024
 

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