Use the statuses below as a reference.
Open Issues
Issue No.
|
016
|
Title
|
Higher-than-expected phone battery consumption
|
Affecting
|
All users
|
Status
|
Open
|
Description
|
Under certain conditions, the app may exhibit higher-than-expected phone battery consumption.
|
Reporting Date
|
16/03/2025
|
Fixed Issues
Issue No.
|
015
|
Title
|
Unable to page-turn using Bluetooth teleprompter
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
After purchasing a Bluetooth teleprompter through unofficial channels and connecting it to my phone, I launched the Teleprompt function but found the page-turn feature unresponsive.
|
Solution
|
External Bluetooth prompters or page-turners work as follows: Therefore, a simple way to check if a page-turner is compatible with Even G1 is:
|
Reporting Date
|
11/03/2025
|
Issue No.
|
014
|
Title
|
Different display between left and right
|
Affecting
|
All Users
|
Status
|
Fixed
|
Description
|
Occasionally, the notification count may differ between left and right eye displays.
|
Solution
|
This typically occurs when the glasses reconnect after being re-donned, restarted, or encountering an abnormal disconnection. If one side (left or right) establishes the connection first and receives notifications during this process, it can cause the mismatch. The issue can be resolved by viewing and clearing all pending notifications. |
Reporting Date
|
27/02/2025
|
Issue No.
|
013
|
Title
|
Android background app process termination
|
Affecting
|
Some Android phones with limited RAM capacity
|
Status
|
Fixed
|
Description
|
If the app is not used for a period of time, the glasses will disconnect from the phone. When reopening the app from the background, it will reload instead of resuming.
|
Solution
|
Android devices with limited RAM are particularly prone to this issue. Recommended solutions: - Lock Even App in background process management to prevent system termination. - Enable "Allow background usage" for Even App in system battery settings. |
Reporting Date
|
16/02/2025
|
Issue No.
|
012
|
Title
|
QuickNote data may disappear occasionally
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
After creating a note using the QuickNote feature and closing the Even Realities App, the note may occasionally disappear upon reopening the app.
|
Solution
|
This issue has been resolved with update of App V1.3.6, as well as all subsequent updates.
|
Reporting Date
|
11/02/2025
|
Issue No.
|
011
|
Title
|
The UI ratio of the app is not optimized for foldable Android phones
|
Affecting
|
Foldable Android phones
|
Status
|
Fixed
|
Description
|
The app's user interface (UI) ratio is not optimized for the inner screen of foldable Android phones, making the app unusable.
|
Solution
|
This issue has been resolved with update of App V1.3.3, as well as all subsequent updates.
|
Reporting Date
|
15/10/2024
|
Issue No.
|
010
|
Title
|
Voice breaking and noice in the playback of the voice recording in QuickNote
|
Affecting
|
Android users on some device models
|
Status
|
Fixed
|
Description
|
After using the QuickNote feature and successfully transcribing the voice recording, there is noticeable lag or noise during audio playback.
|
Solution
|
This issue has been resolved with update of App V1.3.3, as well as all subsequent updates.
|
Reporting Date
|
12/10/2024
|
Issue No.
|
009
|
Title
|
Notifications for read messages on phone still appear on glasses
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
Notifications for messages that have already been read on the phone continue to appear on the glasses.
|
Solution
|
This issue has been resolved with update of App V1.4.0, as well as all subsequent updates.
|
Reporting Date
|
30/09/2024
|
Issue No.
|
008
|
Title
|
Left and right displays are not synchronized when using Even AI and Navigate
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
When using Even AI and Navigate, the left and right displays on the glasses are not synchronized. This includes unsynchronized display when flipping through AI answers across multiple pages, and when switching between HeadUp mode and looking straight forward in Navigate.
|
Solution
|
This issue has been resolved with update of App V1.4.0, as well as all subsequent updates.
|
Reporting Date
|
14/09/2024
|
Issue No.
|
007
|
Title
|
Duplicate notifications for certain applications
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
For certain applications, such as Google Keep, notifications are duplicated or sometimes appear multiple times on the glasses.
|
Solution
|
This issue has been resolved with update of App V1.3.0, as well as all subsequent updates
|
Reporting Date
|
14/09/2024
|
Issue No.
|
006
|
Title
|
Accuracy of weather information
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
The weather information provided by the app may not accurately reflect the current local weather conditions.
|
Solution
|
This issue has been resolved with update of App V1.3.7, as well as all subsequent updates
|
Reporting Date
|
07/09/2024
|
Issue No.
|
005
|
Title
|
Time format not adapted for all features
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
Switching between different time formats is not fully supported across all features.
|
Solution
|
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
|
Reporting Date
|
07/09/2024
|
Issue No.
|
004
|
Title
|
Bluetooth disconnection
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
Some users may experience occasional Bluetooth disconnections while using the G1 glasses.
|
Solution
|
|
Reporting Date
|
07/09/2024
|
Issue No.
|
003
|
Title
|
HeadUp angle settings are not taking effect.
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
During the onboarding process, the HeadUp angle settings are not being saved, causing the HeadUp angle settings not taking effect.
|
Solution
|
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
|
Reporting Date
|
04/09/2024
|
Issue No.
|
002
|
Title
|
Unable to receive messages
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
Despite notification authorization being enabled, G1 glasses do not display notifications when messages are received on the phone.
|
Solution
|
This issue has been resolved with update of App V1.3.0 and firmware V1.3.0, as well as all subsequent updates.
|
Reporting Date
|
04/09/2024
|
Issue No.
|
001
|
Title
|
Charging issue
|
Affecting
|
All users
|
Status
|
Fixed
|
Description
|
The charging case would occasionally fail to charge the glasses.
|
Solution
|
This issue has been resolved with the release of the V1.2.9 firmware and V1.2.9 app update.
|
Reporting Date
|
04/09/2024
|