{"count":228,"next_page":"https://support.evenrealities.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":8,"per_page":30,"previous_page":null,"articles":[{"id":17842797375503,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17842797375503.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17842797375503-How-to-Take-Photos-of-Your-R1-Ring-for-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099165388431,"created_at":"2026-10-02T09:58:02Z","updated_at":"2026-10-02T10:00:19Z","name":"How to Take Photos of Your R1 Ring for Troubleshooting","title":"How to Take Photos of Your R1 Ring for Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-02T09:58:35Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

For some troubleshooting cases, you may need to provide photos showing both the inner and outer sides of your R1 ring. Please refer to the examples below when taking the photos. 

 

\n

 

"},{"id":17842020567055,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17842020567055.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17842020567055-How-to-Take-Photos-of-Your-G2-Temples-for-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-10-02T08:39:03Z","updated_at":"2026-10-08T02:11:55Z","name":"How to Take Photos of Your G2 Temples for Troubleshooting","title":"How to Take Photos of Your G2 Temples for Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-02T08:39:10Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

For some troubleshooting cases, you may need to provide photos showing your G2 temples in both the folded and unfolded positions. Please refer to the examples below when taking the photos. This will help us investigate the issue more efficiently.

    \n
  1. \n

    Temples folded: Fold both temples and take a photo showing both temples.

    \n
    \"G2
    \n
    2. \n
  2. \n

    Temples unfolded: Unfold both temples and take a photo showing both temples.
    \"G2

    \n

     

    \n
    3. \n
"},{"id":17814738822031,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17814738822031.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17814738822031-How-to-Record-a-Video-for-R1-TouchPad-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099191198479,"created_at":"2026-09-30T10:46:35Z","updated_at":"2026-10-02T02:41:34Z","name":"How to Record a Video for R1 TouchPad Troubleshooting","title":"How to Record a Video for R1 TouchPad Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-02T02:41:34Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If one area of your Even R1 TouchPad does not respond as expected, follow the steps below to test it and record a short video:

    \n
  1. Identify the area of the TouchPad where you are experiencing the issue.
    2. \n
  2. Cover the TouchPad areas that work normally with a cloth, leaving only the affected area uncovered.
    3. \n
  3. Record a video while testing single taps, double taps, and swipes separately on the uncovered area.
    4. \n

Watch the example video below to see what to include in your recording.

 

After completing the test, please send the following information to us:

Contact us here: https://www.evenrealities.com/contact

"},{"id":17684772813583,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17684772813583.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17684772813583-How-to-Record-a-Video-for-Hinge-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17684716457359,"created_at":"2026-09-20T04:00:21Z","updated_at":"2026-09-20T06:04:36Z","name":"How to Record a Video for Hinge Troubleshooting","title":"How to Record a Video for Hinge Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-20T04:01:27Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If a hinge on your glasses feels loose, our Support team may ask you to share a short video to help us understand the issue.

Watch the example video below for guidance on what to record.

"},{"id":17622384370831,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17622384370831.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17622384370831-How-to-Record-a-Video-for-R1-Charging-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099165388431,"created_at":"2026-09-15T06:10:48Z","updated_at":"2026-09-28T13:50:20Z","name":"How to Record a Video for R1 Charging Troubleshooting","title":"How to Record a Video for R1 Charging Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-20T03:26:05Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you are experiencing a charging issue with your R1, our Support team may ask you to provide a short video. This helps us identify the issue more accurately.

Please record the following:

    \n
  1. Connect the charging dock to power without placing the ring on it. Show the charging indicator clearly.
    2. \n
  2. Place the ring on the charging dock and record what happens.
    3. \n
  3. Remove the ring from the charging dock and record what happens.
    4. \n

Keep the ring, charging dock, and charging indicator clearly visible throughout the video.

Watch the example video below to see what to include in your recording.

"},{"id":17620731294607,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17620731294607.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17620731294607-How-to-Record-a-Video-for-G2-Charging-Troubleshooting","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17132131726735,"created_at":"2026-09-15T04:24:45Z","updated_at":"2026-09-28T13:31:55Z","name":"How to Record a Video for G2 Charging Troubleshooting","title":"How to Record a Video for G2 Charging Troubleshooting","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-20T03:30:24Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you are experiencing a charging issue with your G2, our Support team may ask you to provide a short video. This helps us identify the issue more accurately.

Please record the following:

    \n
  1. Connect the charging case to power without placing the glasses inside. Show the indicator light clearly.
    2. \n
  2. Place the glasses in the charging case and record what happens.
    3. \n
  3. If the orange indicator continues flashing, open the case and gently press down on both ends of the glasses with both hands. Show whether the indicator continues flashing.
    4. \n
  4. Remove the glasses from the charging case and record what happens.
    5. \n

Keep the glasses, charging case, and indicator light clearly visible throughout the video.

Watch the example video below to see what to include in your recording.

"},{"id":17564427335823,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17564427335823.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17564427335823-Even-G1-Sales-Discontinuation-Notice","author_id":17114432256271,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":3,"upvote_count":3,"downvote_count":0,"section_id":17564433462159,"created_at":"2026-09-10T08:43:01Z","updated_at":"2026-10-09T15:17:01Z","name":"Even G1 Sales Discontinuation Notice","title":"Even G1 Sales Discontinuation Notice","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-15T02:51:59Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"
\n

Effective September 15, 2026, Even G1 will no longer be available for purchase directly from Even Realities.

\n

Existing G1 users can continue to use their devices and the Even App. This change relates only to product availability and does not affect applicable warranty coverage, statutory consumer rights, or the published security support period for G1, which will not end before June 25, 2029.

\n

We will continue to provide customer support and, where applicable, repair or replacement options in accordance with our warranty policy, applicable law, and the availability of parts and replacement products.

\n

"},{"id":17218324553487,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17218324553487.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17218324553487-Blurry-Display-or-Eye-Discomfort-When-Wearing-G2-Glasses","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-14T04:10:29Z","updated_at":"2026-09-29T14:02:45Z","name":"Blurry Display or Eye Discomfort When Wearing G2 Glasses","title":"Blurry Display or Eye Discomfort When Wearing G2 Glasses","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-14T04:10:29Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If the display on your G2 glasses appears blurry or you experience eye discomfort while wearing the glasses, please provide the following information to the Even Realities Customer Support Team:

    \n
  1. \nThe serial number (SN) of your glasses.
    2. \n
  2. \nYour prescription details, preferably including your Pupillary Distance (PD) and Pupil Height (PH).
    3. \n
  3. \n
    \nA detailed description of the issue. For example:
    \n
      \n
    1. Is the blur or visual discomfort occurring when viewing distant, intermediate, or near objects?
      2. \n
    2. Does the issue only occur under certain lighting conditions?
      3. \n
    3. Any additional details that describe the problem as specifically as possible.
      4. \n
    \n
    4. \n
  4. \nPlease test each eye separately and let us know whether the blurriness or discomfort occurs in the left eye, right eye, or both.
    5. \n
  5. If it is possible， front and side photos of you wearing glasses.
    6. \n

"},{"id":17206473148815,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17206473148815.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17206473148815-G2-Glasses-and-Even-Realities-App-Fail-to-Transcribe-or-Display-Content-Correctly-When-Voice-Input-Is-Set-to-Glasses","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17204175636239,"created_at":"2026-08-13T06:12:23Z","updated_at":"2026-09-28T13:40:31Z","name":"G2 Glasses and Even Realities App Fail to Transcribe or Display Content Correctly When Voice Input Is Set to “Glasses”","title":"G2 Glasses and Even Realities App Fail to Transcribe or Display Content Correctly When Voice Input Is Set to “Glasses”","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-03T03:54:50Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that your G2 glasses and the Even Realities App fail to transcribe or display content correctly when using features such as Even AI, Conversate, or Translate, please follow the instructions below to troubleshoot the issue:

\n
  1. Test other voice features
\n
In the app, use another voice feature, such as Conversate or Translate, and change the audio input source to Glasses (please note that the audio input source cannot be adjusted for Even AI). Then, check whether any text is recognized and displayed in the app and on the glasses.
\n
  1. Test another voice input source
\n
Change the audio input source to Phone, then use the voice feature again and check whether any text is recognized and displayed in the app and on the glasses.
\n\n
\"WPS拼图12.png\"
\n
\"WPS拼图13.png\"
  1. Restart the glasses
\n
If the issue persists, restart the glasses by quickly tapping the touchpads on both temples five times. You should hear a beep a few seconds after the restart is successful.
\n
 
\n
At the same time, completely force close the app on your phone and then reopen it. Next, try using the Even AI, Conversate, and Translate features again, switch between the Glasses and Phone audio input sources, and observe the results.
\n
 
\n\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. The date and time when the issue occurred.
    3. \n
  3. If possible, please provide a video showing the recognition and transcription results in the app when using both audio input sources.
    4. \n
\n\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Upload the logs after the glasses are connected to the app and the issue has occurred again. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. If possible, please provide a video showing the recognition and transcription results in the app when using both audio input sources.
    5. \n
\n
\n

"},{"id":17204086861327,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17204086861327.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17204086861327-Even-AI-Recognizes-Voice-Commands-Correctly-but-Executes-Them-Incorrectly","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099052728079,"created_at":"2026-08-13T03:12:19Z","updated_at":"2026-09-24T10:17:18Z","name":"Even AI Recognizes Voice Commands Correctly but Executes Them Incorrectly","title":"Even AI Recognizes Voice Commands Correctly but Executes Them Incorrectly","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-13T03:12:19Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that Even AI can recognize your voice commands correctly but executes them incorrectly, please provide the following information to the Even Realities Customer Support Team:

    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Upload the logs after the glasses are connected to the Even Realities app and the issue has occurred. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video showing the voice command you gave and the processed result from Even AI.
    5. \n

"},{"id":17203734229775,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17203734229775.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17203734229775-Low-Voice-Recognition-Accuracy-When-Using-Even-AI","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099052728079,"created_at":"2026-08-13T02:47:54Z","updated_at":"2026-09-28T13:44:16Z","name":"Low Voice Recognition Accuracy When Using Even AI","title":"Low Voice Recognition Accuracy When Using Even AI","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-13T02:47:54Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that Even AI has low voice recognition accuracy when you speak, please follow the instructions below to troubleshoot the issue:

\n
    \n
  1. Verify that the \"Speech Language\" selected for Even AI is correct.
    2. \n
  2. We recommend using this feature in a relatively quiet environment and then checking whether the issue persists.
    3. \n
\n
If the issue still occurs after confirming that the correct language is selected, please provide the following information:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. A video showing the selected \"Speech Language\" settings and the app's recognition and transcription results after you speak the voice content in the corresponding language.
    3. \n
  3. Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs\n
    4. \n
  4. The date and time when the issue occurred.
    5. \n
\n

"},{"id":17203580053519,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17203580053519.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17203580053519-Even-AI-Fails-to-Recognize-Voice-Commands-and-Reports-an-Error-Before-the-Speaker-Finishes-Speaking","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099052728079,"created_at":"2026-08-13T02:35:20Z","updated_at":"2026-09-28T13:44:35Z","name":"Even AI Fails to Recognize Voice Commands and Reports an Error Before the Speaker Finishes Speaking","title":"Even AI Fails to Recognize Voice Commands and Reports an Error Before the Speaker Finishes Speaking","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-13T02:35:20Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that Even AI fails to recognize your voice commands and then it reports an error before you finish speaking, please switch to a different network on your phone (for example, switch between Wi-Fi and mobile data) and check whether the issue occurs again.

\n
 
\n
If the issue persists, please provide the following information to the Even Realities Customer Support Team:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video showing the error message displayed in the app after you speak the voice command or content.
    5. \n
\n

"},{"id":17203464633103,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17203464633103.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17203464633103-Bluetooth-Error-Appears-on-the-Glasses-After-Waking-Even-AI-by-Voice","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099052728079,"created_at":"2026-08-13T02:28:54Z","updated_at":"2026-09-28T13:44:53Z","name":"Bluetooth Error Appears on the Glasses After Waking Even AI by Voice","title":"Bluetooth Error Appears on the Glasses After Waking Even AI by Voice","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-13T03:15:36Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that your G2 glasses display a \"Bluetooth Error\" message after you wake up Even AI, please first check whether there is an issue with the Bluetooth connection.

\nIf the Bluetooth connection and the device functions are working normally, but the Bluetooth error still occurs when using Even AI, please provide the following information to the Even Realities Customer Support Team:
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n

"},{"id":17144414413071,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17144414413071.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17144414413071-Voice-Wake-Up-with-Hey-Even-Cannot-Wake-Up-Even-AI","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099052728079,"created_at":"2026-08-08T09:21:04Z","updated_at":"2026-09-24T10:16:41Z","name":"Voice Wake-Up with \"Hey Even\" Cannot Wake Up Even AI","title":"Voice Wake-Up with \"Hey Even\" Cannot Wake Up Even AI","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T09:21:04Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that you can no longer wake up Even AI by speaking  \"Hey Even\", please follow the instructions below to troubleshoot the issue:

\n
  1. Check the settings
\n
Make sure that the \"Hey Even\" voice wake-up is enabled in the app.
\n
  1. Test the glasses microphone
\n
Use the Translate and Conversate features and select Glasses as the audio input source. Then, check whether the glasses' microphone is picking up audio properly and whether any content is displayed in the app and on the glasses.
\n
  1. Change the voice source
\n
Next, switch the audio input source to Phone and check whether audio is captured properly and whether any content is displayed in the app and on the glasses.
\n
 
\n
If \"Hey Even\" voice wake-up is enabled and the Glasses audio input source works properly in both the Translate and Conversate features, but the issue still persists, please provide the following information:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Upload the logs after the glasses are connected to the app and the issue has occurred. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video demonstrating the wake-up result of Even AI in both the app and the glasses when you say, \"Hey Even.\"
    5. \n
\n

\n\n

\n
"},{"id":17144213341071,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17144213341071.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17144213341071-Health-Data-Is-Not-Updated-in-Real-Time","author_id":14265345034383,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099199873295,"created_at":"2026-08-08T08:53:52Z","updated_at":"2026-09-28T13:46:43Z","name":"Health Data Is Not Updated in Real Time","title":"Health Data Is Not Updated in Real Time","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-03T08:37:49Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the health data detected via your R1 ring is not updated in a timely manner, please first confirm whether the data has not been updated for more than one hour.

\n\n
    \n
  1. The Bluetooth device name of the ring (EVEN R1_****).
    2. \n
  2. Upload the logs through the app after the R1 ring is connected and the issue has occurred. How To Upload Logs\n
    3. \n
  3. Kindly let us know which data is not updated in real time, such as sleep data, heart rate data, or any other health metrics.
    4. \n
  4. The date and time when the issue occurred.
    5. \n
  5. \n
    Provide a photo showing the condition of the sensor, similar to the reference image below:
    \n

    \"0249db75-5d2a-4c4d-9b1c-920fd5695ce8.jpg\"

    \n
    6. \n
\n

\n\n

\n\n

\n
"},{"id":17144180309135,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17144180309135.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17144180309135-Health-Data-Detected-via-R1-Ring-Is-Inaccurate","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099199873295,"created_at":"2026-08-08T08:50:37Z","updated_at":"2026-09-28T13:47:59Z","name":"Health Data Detected via R1 Ring Is Inaccurate","title":"Health Data Detected via R1 Ring Is Inaccurate","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T13:47:59Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the health data detected via your R1 ring is inaccurate, please provide the following information to the Even Realities Customer Support Team:

\n
    \n
  1. The Bluetooth device name of the ring (EVEN R1_****).
    2. \n
  2. Upload the logs through the app after the R1 ring is connected and the issue has occurred. How To Upload Logs\n
    3. \n
  3. Please let us know which data is inaccurate, such as sleep data, heart rate data, or any other health metrics.
    4. \n
  4. The specific date and time period during which the data was inaccurate.
    5. \n
  5. \n
    Provide a photo showing the condition of the sensor, similar to the reference image below:
    \n

    \"0249db75-5d2a-4c4d-9b1c-920fd5695ce8.jpg\"

    \n
    6. \n
\n

\n

\n\n

\n
"},{"id":17144131645327,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17144131645327.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17144131645327-Detected-Health-Data-Is-Missing","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099199873295,"created_at":"2026-08-08T08:42:55Z","updated_at":"2026-10-17T14:34:12Z","name":"Detected Health Data Is Missing","title":"Detected Health Data Is Missing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-17T14:34:12Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that health data detected by your R1 ring is missing, could you please confirm whether the last connection between the Even Realities app and the R1 ring was within the past 48 hours?

\n
    \n
  1. The Bluetooth device name of the ring (EVEN R1_****).
    2. \n
  2. Upload the logs through the app after the R1 ring is connected to the app and the issue has occurred. How To Upload Logs\n
    3. \n
  3. Kindly let us know which data is missing, such as sleep data, heart rate data, or any other health metrics.
    4. \n
  4. The date and time when the issue occurred.
    5. \n
  5. Provide a photo showing the condition of the sensor, similar to the reference image below:
    6. \n
\n

\"0249db75-5d2a-4c4d-9b1c-920fd5695ce8.jpg\"

\n

\n\n
In addition, please make sure the following options are enabled in the Privacy settings of the Even app.
\n
\"health_tracking.jpg\"
 
\n
To ensure that you receive complete and accurate health data, we recommend keeping your R1 ring connected to the app regularly.
\n

\n\n

\n
"},{"id":17144117274383,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17144117274383.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17144117274383-R1-Ring-Can-Control-G2-Glasses-but-Gesture-Recognition-Is-Inaccurate","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":17099191198479,"created_at":"2026-08-08T08:34:13Z","updated_at":"2026-09-28T13:46:05Z","name":"R1 Ring Can Control G2 Glasses, but Gesture Recognition Is Inaccurate","title":"R1 Ring Can Control G2 Glasses, but Gesture Recognition Is Inaccurate","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T08:34:13Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that you can use the R1 ring to control your G2 Glasses, but gesture recognition is inaccurate, please provide the following information to the Even Realities Customer Support Team:

    \n
  1. Please send a video showing the gesture you are attempting to use to control the glasses through the touch area on the ring, along with the corresponding changes on the glasses interface displayed in the app.
    2. \n
  2. Upload the logs through the app after the R1 ring has been connected to both the app and the glasses, and the issue has reoccurred. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n

\n
\nContact us here: https://www.evenrealities.com/contact\n
\n

\n
"},{"id":17143978460431,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17143978460431.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17143978460431-Display-Unevenness-Blurriness-Ghosting-Stripes-or-Inconsistent-Brightness-on-One-Side-on-G2-Glasses","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T08:13:42Z","updated_at":"2026-09-28T13:24:34Z","name":"Display Unevenness, Blurriness, Ghosting, Stripes, or Inconsistent Brightness on One Side on G2 Glasses","title":"Display Unevenness, Blurriness, Ghosting, Stripes, or Inconsistent Brightness on One Side on G2 Glasses","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T08:13:42Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the display on your G2 Glasses has the following issues: display unevenness, blurriness, ghosting, stripes, or inconsistent brightness on one side, please provide the following information to Even Realities Customer Support Team:

\n
  1. Disable the \"Wear Detection\" feature in the Even Realities app and make sure that the glasses are not in Silent Mode.
\n
You can press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action to further confirm. Then provide us with a video showing the issue.
\n
  1. The serial number (SN) of the device.
\n

\n
\n

\n
"},{"id":17143921759759,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17143921759759.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17143921759759--Head-Up-Display-of-G2-Glasses-Does-Not-Work-When-Looking-Up-But-Works-When-Looking-Down","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T08:07:02Z","updated_at":"2026-09-24T10:13:36Z","name":"\"Head-Up Display\" of G2 Glasses Does Not Work When Looking Up, But Works When Looking Down","title":"\"Head-Up Display\" of G2 Glasses Does Not Work When Looking Up, But Works When Looking Down","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T08:07:02Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the “Head-Up Display” feature of your G2 Glasses does not work when looking up but works when looking down, please follow the steps below to provide the following information to Even Realities Customer Support Team

\n
  1. Disable the \"Wear Detection\" feature in the Even Realities app and make sure that the glasses are not in Silent Mode.
\n
You can press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action to further confirm. Then provide a video showing the issue.
\n
  1. The serial number (SN) of the device.
\n

\n
\n

\n
"},{"id":17143825606927,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17143825606927.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17143825606927--Head-Up-Display-of-G2-Glasses-Does-Not-Work","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T07:59:58Z","updated_at":"2026-09-28T13:25:12Z","name":"“Head-Up Display” of G2 Glasses Does Not Work","title":"“Head-Up Display” of G2 Glasses Does Not Work","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T07:59:59Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the “Head-Up Display” feature of your G2 Glasses doesn not work, please follow the instructions below to troubleshoot the issue:

\n
    \n
  1. Check whether the Head-Up Display (HUD) settings are configured correctly.
    2. \n
  2. Confirm that the glasses are not in Silent Mode. You can press and hold the touchpads on both temples for 1 second for confirmation.
    3. \n
\n
If the settings are correct and the issue still persists, please provide the following information:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Share logs through the app after the issue occurs while the glasses are connected to the app.
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video demonstrating the issue.
    5. \n
\n

\n
\n

\n
"},{"id":17143784321807,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17143784321807.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17143784321807-Left-and-Right-Lens-Brightness-on-G2-Glasses-Is-Inconsistent","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T07:50:42Z","updated_at":"2026-09-28T13:25:34Z","name":"Left and Right Lens Brightness on G2 Glasses Is Inconsistent","title":"Left and Right Lens Brightness on G2 Glasses Is Inconsistent","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T07:50:42Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the left and right lens brightness on your G2 Glasses is inconsistent, please follow the instructions below to troubleshoot the issue:

\n
  1. Adjust the brightness
\n
Adjust the display brightness using the Brightness Calibration feature in the app to check the results.
\n
  1. Restart the glasses
\n
Quickly tap the touchpads on both temples of the glasses five times to restart the device, and then check whether the issue persists.
\n
 
\n
If the issue still persists, please provide the following information:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Share logs through the app after the issue occurs while the glasses are connected to the app.
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video showing the brightness difference between the left and right lenses.
    5. \n
\n

\n
\n

\n
"},{"id":17141997725455,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17141997725455.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17141997725455-The-Left-and-Right-Lens-Displays-of-the-G2-Glasses-Are-Inconsistent","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T03:54:23Z","updated_at":"2026-09-28T13:26:04Z","name":"The Left and Right Lens Displays of the G2 Glasses Are Inconsistent","title":"The Left and Right Lens Displays of the G2 Glasses Are Inconsistent","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T03:54:23Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the left and right Lens displays of your G2 glasses are inconsistent, please first confirm whether you are saying that the Menu/AI/Notification layer and the application content layer appear slightly misaligned between the left and right lenses?

\n\n
In addition, please quickly tap the touchpads on both temples of the glasses five times to restart the device and then check whether the issue persists.
\n
 
\n
If the issue still persists, please provide the following information:
\n
    \n
  1. Disable the Wear Detection feature in the app and provide a video showing the inconsistent display between the left and right eyes.
    2. \n
  2. The serial number (SN) of the glasses.
    3. \n
  3. Share logs through the app after the issue occurs while the glasses are connected to the app.
    4. \n
  4. The date and time when the issue occurred.
    5. \n
  5. More details about the inconsistency you are observing between the left and right displays.
    6. \n
\n

\n
\n

\n
"},{"id":17141989857039,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17141989857039.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17141989857039-The-Double-Image-Composite-View-on-the-G2-Glasses-Is-Uncomfortable","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T03:49:59Z","updated_at":"2026-09-28T13:26:21Z","name":"The Double-Image Composite View on the G2 Glasses Is Uncomfortable","title":"The Double-Image Composite View on the G2 Glasses Is Uncomfortable","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T03:49:59Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the double-image composite view on your G2 glasses is uncomfortable after wearing the glasses, please use only one eye at a time to check each display:

If you find that the issue consistently occurs in a specific area of the display, kindly take a photo of it, mark the affected area in the photo if possible, and share it with Even Realities Customer Support Team.

\n
\n

\n
"},{"id":17141849631759,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17141849631759.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17141849631759-G2-Glasses-Display-Is-Incomplete","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T03:31:25Z","updated_at":"2026-09-28T13:28:17Z","name":"G2 Glasses Display Is Incomplete","title":"G2 Glasses Display Is Incomplete","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T03:31:25Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the display on your G2 glasses is incomplete, please follow the instructions below to troubleshoot the issue:

\n
  1. Adjust the nose pads and the wearing position of the glasses, and then check whether the display improves.
\n
Here is a video to help you adjust the nose pads.
\n
https://www.youtube.com/watch?v=SSlqzEV5QjA
\n
  1. If only part of the display content is missing, quickly tap the touchpads on both temples of the glasses five times to restart the device.
\n
If the issue still persists, please provide the following information to help us further investigate the issue:
\n
    \n
  1. \nA set of front and side photos showing how the glasses are worn when they are comfortable to wear but the display is incomplete.
    2. \n
  2. \nAnother set of front and side photos showing the wearing position of the glasses when the display can be seen completely.
    3. \n
  3. If only part of the display content is missing, please provide the serial number (SN) of the glasses and a video demonstrating the display issue (please disable the Wear Detection feature in the app before recording the video).
    4. \n
\n
\n
\n

\n
\n

"},{"id":17141832541839,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17141832541839.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17141832541839-G2-Glasses-Display-Is-Frozen","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T03:28:36Z","updated_at":"2026-09-24T10:11:52Z","name":"G2 Glasses Display Is Frozen","title":"G2 Glasses Display Is Frozen","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T03:28:36Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the display on your G2 glasses is frozen or unresponsive, please follow the instructions below to troubleshoot the issue:

\n
Restart the glasses
\n
Here are two methods to help you restart the glasses:
\n\n
After restarting, please check whether the issue persists.
\n
 
\n
If the issue still persists, please provide the following information to help us further investigate the issue:
\n
    \n
  1. Disable the Wear Detection feature and provide a video demonstrating the issue.
    2. \n
  2. The serial number (SN) of the glasses.
    3. \n
\n

\n
\n

\n
"},{"id":17141843640207,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17141843640207.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17141843640207-One-Lens-Does-Not-Display-Content","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-08T03:25:28Z","updated_at":"2026-09-28T13:29:01Z","name":"One Lens Does Not Display Content","title":"One Lens Does Not Display Content","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-08T03:25:28Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If one lens of your G2 glasses does not display any content, please follow the instructions below to troubleshoot the issue:

\n
Before troubleshooting, please make sure that the following conditions are met.
\n
The glasses remain connected to the app.
\n
 
\n
Please follow the steps below to troubleshoot the issue:
\n
    \n
  1. Disable Wear Detection in the app and check whether the issue persists.
    2. \n
  2. Quickly tap the touchpads on both temples of the glasses five times to restart the device, and then use the glasses to observe the result.
    3. \n
\n
If the issue still persists, please provide the following information:
\n
    \n
  1. The serial number (SN) of the glasses.
    2. \n
  2. Share logs through the app after the issue occurs. How To Upload Logs\n
    3. \n
  3. A video demonstrating the issue.
    4. \n
  4. The date and time when the issue occurred.
    5. \n
  5. \nPhotos showing the status of both temples of the glasses when they are folded and unfolded. Please review the reference pictures below.
    6. \n
\n

\n
\n

\n
"},{"id":17135168056207,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17135168056207.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17135168056207-G2-Glasses-Display-Nothing-on-Either-Lens-Used-Previously","author_id":14265345034383,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-07T10:53:19Z","updated_at":"2026-09-28T13:29:19Z","name":"G2 Glasses Display Nothing on Either Lens - Used Previously","title":"G2 Glasses Display Nothing on Either Lens - Used Previously","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-07T10:53:19Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that your G2 glasses do not display anything on either lens and you've used the glasses previously, please follow the instructions below to troubleshoot the issue:

\n
  1. Check the mode
\n
Press and hold the touchpads on both temples for 1 second to check whether the glasses have entered Silent Mode. Repeat this action for further confirmation.
\n
  1. Test the wake-up feature
\n
If the glasses are already connected to the app, disable Wear Detection in the app, and then double-tap the touchpad to see if the glasses can be woken up.
\n
  1. Test the charging
\n
Connect the charging case to a power source and place the glasses correctly into the charging case. Check whether the charging case indicator light turns on for approximately 3 seconds and then automatically turns off.
\n
  1. Restart the glasses
\n
While the charging case is connected to power and the glasses are in it, quickly remove the charging cable from the case and reconnect it to the case three times within seven seconds to restart the device. If the restart is successful, the charging case indicator lights will flash alternately in white and orange.
\n
 
\n
Then, remove the glasses from the charging case and try to wake up the glasses again by tapping the touchpads twice to observe the result.
\n
 
\n
If the issue still persists, please provide the following information:
\n
    \n
  1. A video showing the display issue with the lenses, the indicator status when the glasses are placed into the charging case, and the indicator status when the case is charged without the glasses.
    2. \n
  2. The serial number (SN) of the glasses.
    3. \n
  3. Upload the app logs after the issue occurs while the glasses are connected to the app. How To Upload Logs\n
    4. \n
  4. The date and time when the issue occurred.
    5. \n
  5. \nPhotos showing the status of both temples of the glasses when they are folded and unfolded. Please review the reference pictures below.
    6. \n
\n
\n

"},{"id":17135065037839,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17135065037839.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17135065037839-G2-Glasses-Display-Nothing-on-Either-Lens-Brand-new-Device","author_id":14265345034383,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17098941975439,"created_at":"2026-08-07T10:48:23Z","updated_at":"2026-09-28T13:30:52Z","name":"G2 Glasses Display Nothing on Either Lens - Brand-new Device","title":"G2 Glasses Display Nothing on Either Lens - Brand-new Device","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-28T13:30:44Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that your G2 glasses do not display anything on either lens and this is the first time you are using the glasses, please follow the instructions below to troubleshoot the issue:

\n
Before troubleshooting, please first ensure that the following conditions are met:
\n
The glasses are not in Silent Mode. You can press and hold the touchpads on either temple for 1 second to enter or exit Silent Mode.
\n
 
\n
To help address the issue, please try the following troubleshooting steps:
\n
  1. Check the activation
\n
Place the glasses correctly into the charging case and connect the charging case to power using the original charging cable. During this operation, please check whether the indicator light turns on for approximately 3 seconds and then automatically turns off.
\n
 
\n
If so, wait for 10 seconds, remove the glasses from the charging case, put them on, and then double-tap the touchpad to check whether the display can be awakened.
\n
  1. Change the wearing position
\n
You may consider adjusting the nose pads and the up-and-down wearing position of the glasses, and then observe the result.
\n
  1. Restart the glasses
\n
Quickly tap the touchpads on both temples of the glasses five times to restart the glasses, and then check whether the issue persists.
\n
 
\n
If the issue still persists, please provide the following information:
\n
    \n
  1. A video showing the charging case's indicator light status while the glasses are placed into the charging case.
    2. \n
  2. A video demonstrating the display issue on the glasses.
    3. \n
  3. \n
    If adjusting the wearing position allows you to see the display content, please provide:
    \n
      \n
    • Front and side photos showing the wearing position when the glasses are comfortable to wear but the display is incomplete.
      • \n
    • Front and side photos showing the wearing position when the display can be seen completely.
      • \n
    \n
    4. \n
  4. The serial number (SN) of the glasses.
    5. \n
  5. \nPhotos showing the status of both temples of the glasses when they are folded and unfolded. 
    6. \n
\n
\n

"},{"id":17134993808655,"url":"https://even-support-com.zendesk.com/api/v2/help_center/en-us/articles/17134993808655.json","html_url":"https://support.evenrealities.com/hc/en-us/articles/17134993808655-R1-Ring-Battery-Level-in-the-Even-Realities-App-Keeps-Decreasing","author_id":14265345034383,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17099165388431,"created_at":"2026-08-07T10:39:23Z","updated_at":"2026-09-28T13:59:23Z","name":"R1 Ring Battery Level in the Even Realities App Keeps Decreasing","title":"R1 Ring Battery Level in the Even Realities App Keeps Decreasing","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-07T10:39:23Z","user_segment_id":null,"permission_group_id":9728317181583,"content_tag_ids":[],"label_names":[],"body":"

If you notice that the battery level of your R1 ring in the Even Realities App continues to decrease while charging, please provide the following information with the Even Realities Customer Support Team:

    \n
  1. The serial number (SN) of the ring and its Bluetooth device name (EVEN R1_****).
    2. \n
  2. Share logs through the app after the issue occurs while the ring is connected to the app. How To Upload Logs\n
    3. \n
  3. The date and time when the issue occurred.
    4. \n
  4. A video showing the abnormal battery level issue in the app.
    5. \n

"}],"sort_by":"position","sort_order":"asc"}